FAQs

Now open. Lets get back to playing!

Reserve Tickets

Proof of Vaccine, Mask, and COVID Information

Help us keep kids safe, mask up and play today.

Mask Policy:
By reserving a ticket, you are agreeing all members of your group will adhere to the following mask policy:

  • We require that all visitors ages 3+ wear a mask.
  • Face coverings must cover your nose and mouth throughout the duration of your visit both indoors and out.
  • Mesh masks and masks with vents are not accepted.
  • Medical exemptions are not accepted.
  • For children with sensory processing concerns please reach out for more information on exceptions.

Proof of Vaccine or Negative Test Policy: (Effective 10/25/21)

By reserving a ticket, you are agreeing all members of your group will adhere to the following policy:

  • In compliance with the current King County mandate, all visitors ages 12 and over must present one of the following to enter the museum:
    • Proof of vaccination via a physical card, legible photo of your vaccine card, or use of the MyIRMobile app.
    • A negative COVID-19 test taken within 72 hours prior to your visit.

By reserving admission, you are agreeing to KidsQuest’s Health and Safety Policy and Waiver. Please, no exceptions. Please read the entire document before reserving your ticket. Questions can be directed to reservations@kidsquestmsueum.org.

What COVID Cleaning Procedures are in Place?

  • The cleaning procedures in place at KidsQuest follow strict internal guidelines as well as the safety guidelines issued by the Centers for Disease Control and the Washington State Department of Health.
  • KidsQuest has purchased an electrostatic sprayer, which will allow us to easily spray a fine mist of disinfectant on all touchable surfaces and props daily.
  • Our Water gallery is filtered and continuously cleaned through our two UV light treatments, and appropriate spa levels of bromine are maintained.
  • Touchable props are rotated and disinfected by KidsQuest staff throughout the day.
  • Staff sanitize our exhibits and touchable surfaces, such as handrails and door knobs, throughout the day.
  • The Museum and restrooms are professionally cleaned and disinfected each night.

Do you allow strollers in the museum?

To keep the museum as accessible as possible for our visitors, KidsQuest does not allow unoccupied strollers inside the museum. The museum offers stroller parking on the entry ramp as well as lockers inside the museum to hold any items you are bringing. Strollers with an infant are welcome inside the museum as long as the infant remains in the stroller. If the child leaves the stroller we ask the stroller be moved to the stroller parking area on the ramp.

Can I apply my admission towards a membership?

You are welcome to apply the corresponding number of admissions purchased towards a membership on the same day. The number of admissions applied must correspond to the number of members on the membership. To do so, show your receipt at KidsQuest’s front desk, or call 425.637.8100 with receipt in hand. Ability to apply receipts expires at closing on the day of purchase.

Can I drop my children off at KidsQuest?

KidsQuest Children’s Museum is for the whole family and children must be accompanied and supervised by an adult 16 years or older (must present valid photo ID).

Why can't I use my membership at all children's museums?

Each children’s museum is independently operated. Most children’s museums in the Northwest belong to the Northwest Association of Youth Museums (NWAYM). Every KidsQuest membership comes with a coupon sheet with two-for-one admission passes to these museums. If you purchase a membership with 4 or more paid members at KidsQuest, you also receive 50% off admission for up to 6 people at participating children’s museums across the country through the Association of Children’s Museums (ACM) reciprocal program.

Why do you charge for some programs?

Programs are an additional cost to the museum above and beyond the cost of maintaining the exhibits. Most programs (workshops, classes, and special events) require additional materials, extra staffing, and longer operating hours. Because of this, KidsQuest must charge a nominal fee. Member discounts are available on all programs.

Where can I store my stuff?

Lockers are available directly behind the climber. There is a $1 rental fee that you can pay at the front desk (we also hold IDs while you are renting a locker). There are hooks available for coats and limited space under the first floor snack bench to stash your bags.

What discounts do you offer for military families?

KidsQuest offers 20% off general admission for military personnel. In the summer (between Armed Forces Day and Labor Day) KidsQuest participates in the Blue Star Museums program, offering free admission for military personnel and their families. Admission is always free for Gold Star families.

Can I eat/drink in the museum?

At this time, eating will not be allowed in the museum. Water will be available from the water fountains to refill water bottles.

What access opportunities do you offer for kids with autism?

We hope to offer free Low Sensory Evenings again in the future!

Low sensory bags are also available at the front desk, and may be checked out at any time during a visit to KidsQuest. They are filled with fidget toys, headphones, sunglasses, and a Low Sensory Storybook introducing your child to the museum.

Why does KidsQuest charge a sustainability fee?

KidsQuest Children’s Museum charges a sustainability fee to support the Museum’s efforts to overcome obstacles created by COVID-19, such as keeping patrons and staff safe with PPE! The fee contributes to KidsQuest’s financial stability and as a 501(c)3 non-profit organization, the fee allows us to fulfill our mission over the long term. The staff works to ensure equitable access is a priority for both remote and in-person learning in 2021 and beyond.

KidsQuest Children’s Museum’s Mission: Create learning through the power of play and exploration that connects children to their communities and the world.

What is the Blackbaud security incident?

Blackbaud is our vendor for our point of sales, and company data base. In July 2020 they informed us of a security breach incident. Blackbaud is one of the largest companies in its industry and serves non-profits around the globe. They informed us that at some point between February and May of 2020, they experienced a ransomware attack described as a large operation that involved the data from multiple nonprofit organizations

What is the level of risk for any compromised information??

Very low. Blackbaud does A LOT to keep all our information safe, in turn reducing the risks.

Are we PCI compliant?

Yes! Since we use Blackbaud as our credit card processor,  we are PCI compliant and all credit cards are encrypted.

How does this affect me?

KidsQuest Children’s Museum holds the privacy and security of donor information as a top priority and we are taking this incident very seriously. Blackbaud has stated that the cybercriminals did not obtain donor credit card information, because it is encrypted. KidsQuest Children’s Museum does not collect or keep social security numbers or bank account information.

How can I find out more on this security incident?

For more information please visit the Blackbaud website to read their full summary of the incident.