FAQs
Can I apply my admission towards a membership?
You
are welcome to apply up to $40 on one general admission receipt towards a membership within 2 weeks of
your visit. To do so, visit KidsQuest Children's Museum's front desk, or call (425) 637-8100 with receipt in hand.
Can I bring snacks or drinks to KidsQuest?
KidsQuest has a water fountain, but we do not allow outside food or beverages inside the Museum. Families celebrating birthday parties and renting the KidsQuest party room may bring food and beverages, but it must be kept in the party room. If you get hungry during your visit to KidsQuest, just get your hand stamped for re-entry into the Museum and enjoy one of the restaurants in the mall. See a list of restaurants in and around the mall here.
Can I drop my children off at KidsQuest?
KidsQuest Children's Museum is for the whole family and children must be accompanied and supervised by an adult 16 years or older (must present valid photo ID).
Do you accept the Microsoft PRIME Card?
Yes, KidsQuest accepts the PRIME Card. PRIME Card holders pay a reduced admission fee of $4 per person for their immediate family and get $10.00 off Family Fun Deluxe Memberships. Savings through the PRIME program are available to employees, one adult guest and dependent children only. When two adults visit KidsQuest using the PRIME Card, one must be an employee of Microsoft and present valid ID with their PRIME Card. PRIME Card must be present for discount. The PRIME Card is not valid for special events, workshops, camps or birthday parties. The PRIME Card cannot be combined with other discounts.
Do you have any other locations?
KidsQuest's only location is in Factoria Mall. KidsQuest is a non-profit organization that was created by members of the community and is not linked to any corporate or government organization.
Do you offer a military discount?
Active military members and their families receive $1 off general admission. Please show your military ID or military family ID to the staff at the front desk. Discounts cannot be combined.
*From May 27 - September 2 active military members and their families will receive free admission to KidsQuest as part of the Blue Star Museums program.
Do you offer a senior rate?
KidsQuest Children's Museum offers a senior admission rate for visitors 60 years and older. To see our admission rates click here.
Do you offer scholarships for families that cannot afford a membership?
Yes, KidsQuest does have a scholarship program for families in need. To qualify, your family must meet federal poverty guidelines. Funds are limited. Please ask the front desk for an application or click here if the cost of membership is a barrier to your family. KidsQuest also offers scholarships for workshops, camps and field trips.
How come I can't use my membership at other children's museums?
Each children's museum is independently operated. Most children's museums in the Northwest belong to the Northwest Association of Youth Museums (NWAYM). Every KidsQuest membership comes with a coupon sheet with two-for-one admission passes to these museums. If you purchase a Deluxe level membership at KidsQuest, you also receive free or reduced admission* to many children's museums across the country through the Association of Children's Museum's (ACM) reciprocal program. *Beginning April 1, 2013 families will receive 50% off admission for up to 6 people at participating ACM children’s museums. Currently families receive free admission for up to 4 family members. This change will effect anyone whose membership expires on or after April 30, 2013.
How do I get there?
KidsQuest is located inside Factoria Mall, across from Petco. We do not have an outside sign. Click here for directions.
How do you keep KidsQuest clean?
The cleaning procedures in place at KidsQuest follow strict internal guidelines
as well as the safety guidelines issued by the Centers for Disease Control. The Museum is professionally cleaned and disinfected each night, movable toys are disinfected in our dishwasher or with an antibacterial spray, plush are run through the washer and dryer, our Waterways system is constantly cleaned through our ozonator system and our staff and volunteers consistently sanitize our exhibits and touchable surfaces throughout the day. Parents are encouraged to place any items that their child puts in their mouth in one of the slobber bins. These items remain in the bins until they are sanitized. Additionally, we have antibacterial hand sanitizer at the front desk at all times and we recommend that parents and children wash their hands thoroughly before and after visiting the Museum, using the restroom and coming into contact with other children. We understand that germs come with the territory of working with children and providing an environment for them to play, learn and explore together and we work to ensure that KidsQuest is a safe and clean environment for children and families to visit.
What can I do to help KidsQuest?
There are numerous ways to support KidsQuest in our efforts to provide children in our community with quality, interactive learning experiences. Volunteering your time, purchasing a membership or making a donation are just a few ways you can help. Please click here for more info.
What do my membership fees cover?
Membership fees cover you and your family's unlimited admission to the Museum, plus the cost of member-only hours, guest passes, and other member benefits. Membership fees, while necessary for funding the Museum's day to day operations, are not considered donations.
Click here for more information on our memberships!
What forms of payment do you accept?
KidsQuest accepts cash, check, MasterCard and Visa.
What should I do if I can't get an exhibit to work?
Please feel free to ask a museum staff member for help if you have any questions about how an exhibit works, have suggestions or are uncomfortable at any time during your visit or after. Museum staff are here to make your visit as enjoyable as possible. Please feel free to leave a comment as well in our comment box at the front desk. If you leave contact information, we will get back to you as soon as possible.
Why do you charge admission?
KidsQuest is a private non-profit organization and relies on admission and membership fees, as well as donations to run the museum and its programs. Approximately 60% of our operating costs are funded through admission and membership fees, while 40% comes from donations from individuals, corporations, foundations and government agencies.
Why do you charge for programs?
Programs are an additional cost to the Museum above and beyond the cost of maintaining the exhibits. Most programs (workshops, classes and special events) require additional materials, extra staffing and longer operating hours. Because of this, KidsQuest must charge a nominal fee. Member discounts are available on all programs.
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